We are looking to have a custom field be added to the General Tickets Properties bar (green bar when viewing ticket). We are trying to speed up productivity but have required custom fields in the EDIT tab that need to be filled in before submitting a response or closing a ticket. We are looking to add a custom field onto the green General Ticket Properties bar to allow users to navigate to only one page instead of the EDIT page and then back to General or reply tab.
Is there a way to add...
How to: Add a custom field to the Ticket General Properties bar
Is there a way to add...
How to: Add a custom field to the Ticket General Properties bar