Custom Fields in E-mail notifications
Hi everybody. I've created a new custom field (Order number), it works fine when user submits a ticket on the site and displays fine in the helpdesk. But in the e-mail notification there is no sign of...
View ArticleTickets have stopped auto closing
Hi everyone. I hope I'm posting this in the right place. I have been using Kayako for a number of years and have had no real issues. However for some reason my tickets have now stopped auto closing and...
View ArticleException in istallation for Kayako Fusion
Hi ! I have a problem with Fusion Installation.. throw a exception in the process of installation. A picture is worth a thousand words ( Attached ) ... Regards !
View Articlemigration to new server
I have read the various posts on this and I think im misunderstanding a couple things so please forgive a possibly duplicate post. #1 is it possible, our existing install is on an old Fedroa box that...
View ArticleServer showing ssl security alerts?
I have recently found that our server is showing ssl alerts based on accepting older or outdated ciphers and such, however, as it is an older box, I have been unable to manage to upgrade the components...
View ArticleFrequent Updates on V4
Hi Kayako, Is it possible to get access to the bug tracker in order to know what issues are being resolved in each version? Right now 4.0.855 is the latest announced version, however, .873 is the...
View Articlewhere to find most recent version downloads?
So ive discovered that a lot of my issue appears to be that im out of date, my version is only 4.6 and I understand there were some php updates in later releases that might explain why im having...
View ArticleKayako 4.74 New Installation
I'm trying to install again our Kayako but having a hardtime in making it work. I followed the server requirements...
View Article4.73 to 4.77 Upgrade Failed
I am doing a test migration to a new host. Initially, i was getting 'unable to modify header' so i patched up to 4.77 as per another forum. first time, upgrade went smoothly, but i noticed an empty...
View ArticleKayako authentication by email using LDAP
Hello Team , We have been using kayako for long time now. We want our end users to be able to login with their email addresses (not usernames). Is this possible and if yes is there a manual that i can...
View ArticleTesting against another domain, redirecting back to original domain
I have a DEV domain registered with my license key. As maintenance has expired I need to test carefully the 4.90 release prior to deciding to update from 4.80.2. For example sake SITE1 is the...
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