Setting up new email queue - "Missing fields" error
Settings are as followed: Queue type:Tickets Mailbox type:IMAPSSL Queue template group:Default Email queue is enabled:Yes Port number:993 Leave email on the server after fetching:No Use the same...
View ArticleCustom Fields in E-mail notifications
Hi everybody. I've created a new custom field (Order number), it works fine when user submits a ticket on the site and displays fine in the helpdesk. But in the e-mail notification there is no sign of...
View ArticleHow To Connect Kayako to other apps with Zapier
Zapier (pronounced zap-ee-er; as in "Zapier makes you happier!") is an app integration service that lets you build automation across over 500 apps, such as Slack, Salesforce, Atlassian JIRA, Trello —...
View ArticleUncaught exception
Hi, I have inherited a system to maintain so unfortunately am very sketchy on how this system actually works Problem I'm having is that following an unexpected power off the other day the helpdesk...
View Article"Allowed memory size of %% exhausted" error importing Kayako 3
Allowed memory size of 134217728 bytes exhausted (tried t o allocate 1048576 bytes) in /var/www/html/support/__swift/apps/base/librar y/Import/class.SWIFT_ImportManager.php on line 629 Hi all, I am...
View ArticleHow to implement Google Custom Search as a replacement for Kayako Search ??
I have a Kayako support site and I want to integrate Google Custom Search as a replacement for Kayako Search. Google search works and we would like to simply replace the search component in the Public...
View ArticleCompany to help us migrate classic Kayako to new upgraded location
Hello, We are using a classic license that we own, and will need to move our software to a new hosting site. We are looking for someone that has experience with this. We have not paid for any customs...
View ArticlePHP 7
We're looking to build a new server and wanted to upgrade our PHP version to 7, was wondering when you think Fusion will be able to support PHP7. Are we looking 2016, early in the year, way down the road?
View Article4.70 upgrade issue
Hi, get following error while upgrade to 4.70.0: Code: Fatal error: Call to a member function Get() on a non-object in /var/www/__swift/models/Settings/class.SWIFT_Settings.php on line 53 What could it...
View ArticleMySQL over SSL
Hi there, I was unable to find settings in config.php for enforcing secure connections between Kayako frontend and MySQL backend. Support team at Kayako then confirmed that MySQL over SSL connections...
View ArticleNew Install - New to Kayako
Never mind, I figured it out but I am not able to figure out how to delete this post.
View Article"Watch"
Hi guys! Tell me please how and where can I change mail notification settings for "Watched" tickets?
View Articleerror
Hello Fusion 4.68.1 has error ( i saw in error_log) PHP Warning: require_once(./__swift/config/config.php) [<a href='function.require-once'>function.require-once</a>]: failed to open...
View ArticleError during new installation
Hello I want to install Fusion 4.78.1 on my server but have this errors Uncaught Exception Invalid SQL: SELECT * FROM swsettings WHERE section = 'core' AND `vkey` = 'version' (Table...
View ArticleCritical important server requirements
Hi My hosting provider wrote that they don't support all kayako's server requirements. I must to buy another hosting plan with very high cost. Are critical important for kayako? 1.xcache, apc or...
View ArticleKayako authentication by email using LDAP
Hello Team , We have been using kayako for long time now. We want our end users to be able to login with their email addresses (not usernames). Is this possible and if yes is there a manual that i can...
View ArticleTesting against another domain, redirecting back to original domain
I have a DEV domain registered with my license key. As maintenance has expired I need to test carefully the 4.90 release prior to deciding to update from 4.80.2. For example sake SITE1 is the...
View ArticleTickets have stopped auto closing
Hi everyone. I hope I'm posting this in the right place. I have been using Kayako for a number of years and have had no real issues. However for some reason my tickets have now stopped auto closing and...
View ArticleException in istallation for Kayako Fusion
Hi ! I have a problem with Fusion Installation.. throw a exception in the process of installation. A picture is worth a thousand words ( Attached ) ... Regards !
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